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Chief of Staff (to CEO)

Passes

Passes

People & HR, Operations
Los Angeles, CA, USA
Posted on Wednesday, March 6, 2024
About Passes:
Our team is led by Lucy Guo and has raised $50m+ from BOND capital, Abstract Ventures, Craft Ventures, Michael Ovitz (CAA founder), Emma and Jens Grede (SKIMS founders), Paris Hilton, Jake Paul, and more. We are based in-person in LA and Miami.
At Passes, we believe that creators are entrepreneurs. Today’s creator economy allows anyone with an internet connection to share their talents with a niche audience and make a living doing so. In just a year, we’ve paid out tens of millions of dollars and helped creators buy houses, pay off loans, and quit their jobs.
We’re building several tools to help creators engage and grow their communities and businesses.
About the role:
We’re hiring for a Chief of Staff for Lucy Guo, our CEO.
The goal of this role is to be Lucy’s right hand person to make her the most effective CEO possible. We’re looking for someone technical, analytical, and relationships driven - a swiss army knife. You’ll be working on a wide range of projects that range from consumer facing partnerships to internal financial modeling.

Here’s some of what you can expect:

  • Architecting payment and payout systems, including understanding how online banking works and how to find/vet/negotiate with vendors
  • Forging and managing external partnerships with vendors, talent agencies, and brands
  • Creator and fan customer support
  • Sourcing and closing creators
  • Managing our budget and financial forecasts
  • Underwriting creators with minimum guarantees
  • Writing SQL queries to create and maintain KPI dashboards
  • Drafting blog posts/press releases
  • Working closely with design and engineering on product solutions for creators and fans
  • Preparing board decks
  • Reviewing/preparing contracts, especially with creators and talent managers
  • Supporting executive hiring

How you work and think:

  • High EQ — You are able to read a room and present effectively to different audiences. We work with creators, business owners, agents, and more. We are a relationships driven business and first impressions matter a lot.
  • Analytical – You are data driven. You know SQL and can use data to test assumptions and inform strategies.
  • Direct Communicator — You tell things straight. Even if it’s bad news, you won’t sugarcoat it.
  • Proactive – You don’t need to be told what to do. You find things that are broken on your own and work on solutions. Protect your executive’s time and energy by triaging things before they get to her.
  • Low ego — You want to do your best work and don’t need to worry about getting the credit for it. You don’t mind doing mundane tasks if it’s a priority for the company.
  • Detail oriented – You double check your work. You pay attention to quality.
  • Growth mindset — You’re curious, quick to learn, open-minded, and seek out feedback
  • Organized — You are able to track and prioritize on your own.

Things to know:

  • You will be a swiss army knife, but sometimes that work is more mundane (such as customer support).
  • Priorities change, and your job each day may be unpredictable
  • Feedback will be quickly given and exceptionally blunt. You will always know if you’re performing at standard.
  • The work is in-person in LA. You may travel a lot.

What you will gain from this role:

  • Be surrounded by some of the smartest operators in the industry
  • Experience building in multiple functions at one of the fastest growing rocketship companies
  • Learn about the ins and outs of the creator economy
  • Learn about managing investor relationships / fundraising
  • Build a wide network ranging from celebrities to agency owners to angel investors
  • Learn about hiring in different functions
  • Learn about product-market fit

Qualifications:

  • You’re based in LA or willing to relocate.
  • You’re hungry and have an extreme bias to action.
  • You are technical and can work your way around SQL and spreadsheets.