OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.

Role Overview

As a Staff BSS (Business Support System) Engineer you will design, implement, and optimize the critical business systems of OXIO’s Order-to-Cash systems including order management, rating, charging and billing. In addition to supporting initiatives in the BSS domain, you will be specifically focusing on integrating AI layers into these legacy systems to transform them into autonomous, intent-driven environments capable of real-time decision-making.

Key Responsibilities

• BSS Core Management: Lead the design and delivery of BSS initiatives for real time rating & charging, billing and back office revenue management.

• AI Integration & Development: Develop and deploy Generative AI models and Retrieval-Augmented Generation (RAG) systems to automate complex tasks like product configuration, ordering and billing support workflows.

• Intelligent Automation: Build and maintain autonomous AI agents to manage multi-step processes such as automated service activation and real-time fraud detection.

• Data & Predictive Analytics: Analyze massive datasets to extract insights for predictive churn analysis, dynamic pricing, and proactive billing alerts.

• System Optimization: Continuously refine AI models based on evolving telecom data inputs to minimize revenue leakage and reduce operational costs.

• Collaboration: Work with cross-functional teams to align AI-driven BSS solutions with broader business objectives and ethical AI standards.

Required Skills & Qualifications

• 10+ years of core Telecom BSS Expertise: Hands-on experience with telecom platforms (e.g., Amdocs, Ericsson, MATRIXX) and a strong understanding of 4G/5G architecture and 3GPP protocols.

• AI & ML Development:

  • Proficiency in Python or TypeScript for building AI workflows.

  • Experience with LLM APIs and orchestration frameworks.

  • Knowledge of vector databases for context engineering and RAG systems.

• Data Engineering: Proficiency in SQL and data processing tools to help manage the data foundation required for AI readiness.

• Cloud & DevOps: Familiarity with cloud-native architectures (Kubernetes, AWS/Azure) and MLOps for deploying and monitoring models in live environments.

• Education: Bachelor’s or Master’s degree in Computer Science, Telecommunications Engineering, or a related field.

Our Culture and Team

• We value delivery of quality products and services.

• We value expression of our ideas and suggestions in a respectful manner.

• We take ownership of our delivery and take pride in our commitment to building a world-class technology team.

• Once a decision has been agreed upon, we work together in the same direction.

• We believe in giving and getting actionable feedback to fuel our growth.

OXIO is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered. We believe that diversity in all its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing a work environment free from discrimination and harassment. We committed to ensuring that all qualified applicants have an equal opportunity to apply for job openings. If you need assistance or an accommodation due to a disability, please contact us at hr@oxio.io for more information.