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Telecom Business Support System Architect

OXIO

OXIO

IT, Customer Service
Montreal, QC, Canada
Posted on Wednesday, May 15, 2024
OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.
The Telecom BSS architect’s responsibility is to act as the subject matter expert for all OXIO telecom BSS functions and lead all project activities pertaining to the analysis, development, deployment and expansion OXIO’s charging and billing capabilities.

Key Responsibilities:

  • Collaborate with cross-functional teams to ensure successful integration and delivery of products and services required by our brands to effectively monetize telecommunications services in their markets
  • Manage BSS cloud native functions including Meditation, OCS / CCS, PCRF / PCF, Retail and Enterprise Billing
  • Develop and implement BSS solutions, CI/CD pipelines, performance and fault management metrics using Kubernetes, AWS EKS and other cloud based technologies
  • Manage and develop strong relationships with each one of our BSS vendors
  • Explore new features and functions and present to the management team for roadmap inclusion
  • Architect and document the BSS high and low level design artifacts, covering all major use cases for:
  • Real Time, Near-Real Time and Offline charging models
  • Consumer / M2M charging models 2G/3G/4G/5G RAT support
  • QoS and Gated Control policies
  • VoLTE, Mobile Broadband interactions
  • Session and Event based charging procedures
  • Telecom mediation
  • Retail & wholesale billing, dunning cycle management, bill formatting and provisioning
  • Taxation support
  • Mediation and back office integration into Revenue Management, Fraud Management, Analytics and Reporting
  • Northbound integration into commercial product catalog, CRM, and other OMNI channel assets
  • Develop and execute test plans, cases, and scripts for the BSS systems
  • Prepare for production deployments
  • Track capacity and resource utilization of the various systems and prepare plans for expansion
  • Highlight project issues and propose suggestions to help improve current processes
  • Provide training to stakeholders such as NOC, customer care, marketing, product and engineering teams

Key Qualifications:

  • Holding a Bachelor's Degree in Telecommunication or Computer Science (post-graduate studies are a bonus) and 10+ years core telecommunications network experience
  • General working knowledge of telecom networks like 2G, 3G, 4G and 5G NSA / SA
  • Subject Matter expert in the areas of Mediation (CGF), Charging (OCS / CCS), Policy (PCRF / PCF) and telecom billing
  • Excellent knowledge of 3GPP policy and charging specifications along with southbound interfaces such as Diameter Gx, Gy, Gz, Ro, Rf, CAMEL, TAP-In, N5, N7, N40, N28
  • Hands on experience working with Kubernetes, AWS EKS, Prometheus, Grafana, FluentD, ElasticSearch and Kafka
  • You are fluent in English (written and spoken)
  • Strong writing and documentation skills are needed to develop design artifacts, presentations and status reports
  • Ability to work under pressure with tight deadlines

What We Offer:

  • Competitive salary and stock option incentive program
  • Company paid healthcare
  • Flexible work arrangements
  • Company sponsored team-lunches and company retreats
  • International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup
  • A diverse and inclusive team
  • We welcome applicants from all backgrounds to apply regardless of race, ethnicity, age, disability status or other defining characteristics.