Client Optimization Specialist

Location

Benefits

Pulled from the full job description

Full job description

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2023)

Day to Day

This role is a hybrid position, requiring Tuesdays and Wednesdays in our Oldtown Scottsdale Indeed Office (4343 N Scottsdale Rd Suite 250 Scottsdale, AZ 85251, US)

As a Client Service Specialist in our Scaled Business Success (SBS) team, you’ll support all clients in our small business segment at different points in their life cycle with Indeed. You’ll assist clients via phone, chat, and email to help them resolve any issues they may have with their accounts or to educate them on how to maximize their accounts effectively to achieve their hiring goals. You will have the opportunity to work with Indeed’s product suite and partner with internal teams to help deliver an outstanding experience on each and every interaction.

Responsibilities

• Have a consultative approach to assess the client’s pain points and suggest a solution approach to “WOW” them.
• Become a go-to person for Indeed products across our ever-growing suite of products. Educate our clients so that they get the most value from Indeed.
• Be motivated to achieve Client-centric KPIs such as CSAT and Conversion.
• Working in a team-centred environment where continuous learning and experimentation is your day-to-day
• Partner with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems and propose solutions.

Skills/Competencies

• 1+ years experience in customer service or business-to-business client support
• Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
• Learn and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
• Passionate about helping customers find a resolution to their problems
• Willing to work well under pressure, multi-task and prioritize responsibilities
• Flexible to work in a changing environment and seek feedback to incorporate it into your work style
• Motivated to handle a high volume of inbound volume each day influencing positive client outcomes

Salary Range Transparency

Scottsdale 22.30 - 29.33 USD per hour

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 12 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://benefits.indeed.jobs!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Accommodations at +1 855 567 7767, or by email at accommodations@indeed.com. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Reference ID: 44246

Job Type: Full-time

Pay: $22.30 - $29.33 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• How did you hear about this opportunity?
• Are you a current or former Indeed Employee?
• This role is a hybrid position, requiring Tuesdays and Wednesdays in our Oldtown Scottsdale Indeed Office (4343 N Scottsdale Rd Suite 250 Scottsdale, AZ 85251, US). Is this schedule and location suitable for you?

Work Location: In person